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5 Ways B2B Marketers Can Provide A Better Customer Experience

These tricks will give you the edge in providing a better customer experience for clients

Photo by Canva Studio from Pexels

Customer experience (CX) is a hot topic in business-to-consumer marketing, but it’s been overlooked in the business-to-business community. Personalised experiences have become a core element of many B2C marketing strategies. However, in the case of B2B marketers, it’s not that large a concern. The disconnect comes mostly from the fact that B2B marketing doesn’t deal with an individual. As a result, marketers in these situations consider the personalisation of the customer experience less valid. However, thinking this way might be holding the company back.

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Infinite Loop Media is an award-winning digital media agency based in Johor Bahru, Malaysia. Their niche - creative multimedia works, animation, VR and video content. Despite their customers are top brands in the region, the team is extremely down-to-earth. Connect with them on their website and Facebook.

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