Report
Singapore Brands Lag In Winning Hearts Of Consumers As Customer Experiences Fall Short Of Expectations
Only half (55%) of consumers in Singapore stated that brands here are able to resolve their issues after three interactions.
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Only half (55%) of consumers in Singapore stated that brands here are able to resolve their issues after three interactions.
Heart Matters’ study, which was conducted by Qualtrics for SAP Customer Experience, surveyed 5,900 consumers across APAC
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